Make Contract Translation More Efficient With These 5 Tips… Operational Excellence is often thought as an area dedicated to manufacturing, healthcare, or financial services… have you thought about its relevance beyond that? Contract translation is another field where Opex is more than relevant… and here is why. When working with multiple languages in global … Continue reading
What is resistance to change? Why are change leaders so much afraid of people resisting change? Are you, yourself, dreading this bunch of experienced professionals who “have always done things the same way”? And what is your attitude with these folks then? Well, as controversial as it might be, I strongly believe that resistance to change … Continue reading
In the world where we live today, at any level of any organization, every one of us is expected to manage – managing him- or her-self, managing time, managing others, managing indirectly people interacting with us, professionally and personally. In a democratic world, being able to manage expectations, time, relationships… is the only way to survive … Continue reading
Remember the greatest challenge you faced in your professional career… Remember the last time your 14-year old child came back from school with this absolutely impossible mathematics exercise to solve… Remember the last time you went for a peaceful family walk when a snake suddenly came across your way and blocked the path you were … Continue reading
What is your change leadership style? Program manager? Project manager? or any other? How do you drive transformation in your organization? Here is my approach. And you?
I was writing in my previous post about the importance of stories – beyond numbers – to drive change in behaviors. Let’s now talk about why stories are so important to influence decisions. And let’s start with two simple affirmations: (A) 1,588 clients out of 10,000 complain about the quality of service of your company … Continue reading
I am sure you are as convinced as I am: numbers tell the facts, and drive behaviors. We all know it by heart: “You cannot understand what you cannot measure; you cannot control and manage what you cannot understand.” This is definitely true, but is the reciprocity true as well? In other words, is it … Continue reading
Poka Yoke is a Japanese concept aiming at preventing defects in a given process from being experienced by the customers. There are two effective ways to block the defects before they go to the customers. The first and most efficient way is to prevent the root causes of the process failures from happening: this is … Continue reading
A nice and self-explanatory story to illustrate the Japanese concept of Poke Yoke (mistake-proof)… A Japanese soap factory used to produce soap boxes with too many instances of boxes delivered without the soap inside. The production chain consisted of preparing the soap in a nice shape on the one hand, building the box matching with the soap shape … Continue reading
Who has never encountered the frustration of willing to work better and faster, yet being blocked by someone of influence saying NO… Isn’t it incredible?! Who has never been asked by one’s boss to keep the situation as it is even though it is obviously not efficient, let alone optimized… Isn’t that amazing?! Do these … Continue reading
Leaders – indirect or direct managers – aim at developing the human potential of the people they influence: they invest in training courses, they give more and more challenging tasks in which opportunities to develop different skills arise, they provide feedbacks to help improve and learn from previous mistakes… All these techniques have proven to … Continue reading
A story that I learnt from Joseph Paris at the kick-off of the excellent OpEx Society Chapters in London. “I” in this story represents Joseph’s voice… I used to be a Newspaper Delivery Boy when I was a young lad, delivering newspapers to the houses in a few neighborhoods. Whilst delivering, I was always looking … Continue reading
I have always been amazed by this ability “Lean leaders” have to categorize and identify wastes, and by the amount of time spent in analysing them. Isn’t that a waste of opportunity in its own?… We have a great cartography of the eight types of process wastes, we all know we should eliminate wastes from … Continue reading
Have you ever dreamt of a checklist that would give you a 95% confidence that your process improvement project is going to be successful? A kind of “Poke Yoke” (mistake proof) execution process? In my opinion, the solution is making process improvement a process in itself. Here are the four essential ingredients you need to … Continue reading
The first episode of a long series of Community events… feel free to join us at KPO (Killiney Road) for our next gathering – the date will be communicated later.
Are you a victim of the 8th waste (waste of opportunity)? As Operational Excellence professionals, we are all dedicated to eliminate wastes out of the processes we aim at improving. Yet, are we eliminating 100% of our own wastes? Are we leveraging the full benefits of what we are doing? Are we, ourselves, guilty of … Continue reading
Lean Six Sigma: Coach me if you can (ISBN: 978-1470162405) is now available for sale. Orders can be placed by contacting Anne (anne.ponton@hotmail.com), or on Amazon websites, available both on eBook and Paperback USA: http://www.amazon.com/Lean-Six-Sigma-practical-coaching/dp/1470162407/ref=sr_1_2?ie=UTF8&qid=1337764758&sr=8-2 http://www.amazon.com/dp/B008DNCANG United Kingdom: http://www.amazon.co.uk/s/ref=nb_sb_noss?url=node%3D341689031&field-keywords=lean+six+sigma+coach+me+if+you+can France: http://www.amazon.fr/s/ref=nb_sb_noss?__mk_fr_FR=%C5M%C5Z%D5%D1&url=node%3D695398031&field-keywords=lean+six+sigma+coach+me+if+you+can Germany: http://www.amazon.de/s/ref=nb_sb_noss?__mk_de_DE=%C5M%C5Z%D5%D1&url=node%3D530886031&field-keywords=lean+six+sigma+coach+me+if+you+can Italy: http://www.amazon.it/s/ref=nb_sb_noss?__mk_it_IT=%C5M%C5Z%D5%D1&url=node%3D827182031&field-keywords=lean+six+sigma+coach+me+if+you+can Spain: http://www.amazon.es/s/ref=nb_sb_noss?__mk_es_ES=%C5M%C5Z%D5%D1&url=node%3D827231031&field-keywords=lean+six+sigma+coach+me+if+you+can
Do you want to share your success stories and inspire others for more success? Or maybe some hard landing that made you grow as a Change and Innovation Leader, from which anyone in the Community could learn? Do you know a great event, book, website… not to be missed, that you would like to recommend to a Community … Continue reading
PEX, OE, BPM, DMAIC, CTQ, VOC, SIPOC, FMEA, COPQ… are you having troubles finding your marks in the dense jungle of process improvement acronyms? The Process Excellence String of Ariadne is a site to help you find your way out of the labyrinth, while having fun untying the knots! In the Toolbox, you will find some … Continue reading
What are the biggest barriers to continuous improvement and success in change management programs? Articles, conferences, polls… a myriad of information providing invaluable insights from experts who are the best-in-the-world to know what all of this is about as they practice process improvement and business process management every day. But what does it practically mean … Continue reading
The Process Excellence String of Ariadne 